If you are not completely satisfied with your FlexyFrame.com purchase, you may return the product for a refund within 15 days of receipt, minus initial shipping cost. Please note, the Buyer is responsible for any costs associated with return shipping. To return a product, please visit our contact page to request an RMA# and return instructions. Please provide your order number in the return request to expedite the return process. ALL products must be returned in new/resalable condition. Damaged or dirty products will not be refunded.
*NO RETURNS ACCEPTED AFTER 30 DAYS*
Orders placed on FlexyFrame.com will be processed and shipping within 1 business day. We ship by USPS from New Jersey, so depending on where you are sending the package it can take 1 - 5 business days after date of shipment for delivery to be made.
FlexyFrame.com is not responsible for any delays in delivery once shipment is in the possession of USPS. Any delays caused by USPS are not associated with FlexyFrame.com.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
FlexyFrame.com may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.